1. What products do you offer?

We offer a wide range of high-quality products, including [mention your main product categories, e.g., kitchen accessories, home essentials, beauty tools, etc.] to enhance your daily life.

2. Where do you ship?

We currently ship within the United Kingdom and to select international destinations. Shipping availability may vary based on your location.

3. How long does shipping take?

Orders are typically processed within 1-3 business days and delivered within 5-10 business days, depending on your location. You will receive a tracking number once your order is shipped.

4. How can I track my order?

Once your order is shipped, we will send you a confirmation email with a tracking link so you can monitor your delivery status.

5. What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving it. The item must be unused and in its original packaging. Please contact us at mrfredua@icloud.com to initiate a return.

6. Do you offer refunds?

Yes, we provide refunds for returned items once they have been inspected. Refunds will be processed back to your original payment method within 5-7 business days.

7. What if I receive a damaged or incorrect item?

We apologize for any inconvenience. Please contact us at mrfredua@icloud.com with your order number and a photo of the item, and we will resolve the issue promptly.

8. How can I contact customer support?

You can reach our support team via:
📞 Phone: +44 7470 881914
📧 Email: mrfredua@icloud.com

9. Do you offer discounts or promotions?

Yes! We frequently run special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on exclusive offers.

10. Can I cancel or modify my order after placing it?

Orders can only be modified or canceled within 12 hours of placing them. If you need to make changes, please contact us as soon as possible.